We will hold your personal information on our systems for as long as you use the service you have requested, and remove it in the event that the purpose has been fulfilled or, if you no longer wish to continue being registered for our services.
We will ensure that all personal information supplied is held securely, and otherwise in accordance with Data Protection legislation.
The Information We Collect
We collect information about you:• when you register with us, request services, participate in promotions, enter competitions or otherwise provide us with your personal information from your usage of the Website and any other information you post on the Website, e-mail or otherwise send to us.
The type of personal information collected on the Website could include your name, company name, address (including postcode), email address, telephone number (including mobile), user name and password.
Sometimes, we may ask questions where you are not personally identifiable from your response although we may post responses on the Website. These instances will be highlighted to you but in all other instances, you should assume that we track any information you provide on a personally identifiable basis.
Disclosure of personal, private and confidential material is at you own risk. Any information you choose to contribute to the Website shall become public information and subject to our Website’s Terms and Conditions and Acceptable Use Policy.
Persons under 16 should not disclose to us any personal information without first getting the permission of a parent or a guardian.
The Way We Use Personal Information
We use your personal information:
- to enable us to supply you with the goods and services and information which you have requested;
- to analyse the information we collect so that we can administer, support and improve and develop our business and services we offer;
- to contact you in order to send you details of our services and any updates which may be of interest to you;
- to provide you with access to certain parts of the Website;
- for all other purposes consistent with the proper performance of our operations and business; and
- to contact you for your views on our products and services.
Users may provide their mobile phone numbers in order to receive relevant SMS text messages regarding offers featured on the Website.
Disclosure of your Personal Information
We may pass your personal information to stv Group plc who may send you details of services and offers that may be of interest to you and offer you the opportunity to subscribe to them. You can indicate this choice by selecting the appropriate option during registration. When you choose to receive promotional or marketing information from group organisations, we only disclose your name, address, and e-mail address to them. If you would prefer not to receive this information, please leave the appropriate opt-in box at the “New User Registration” page blank or, following registration, by de-selecting the appropriate opt-in box using the “Email subscription” feature in the My stv section of the Website. Your personal information will not be supplied to any other persons without first obtaining your consent unless we are obliged by law to disclose it.
By using the Website, you consent to the collection and use of this personal information by us in the manner described above.
Only where requested by you we may pass your personal information to third parties who may send you details if offers and promotions that may be of interest to you. You can indicate this choice by selecting the appropriate option during registration. When you choose to receive promotional or marketing information from other organisations, we only disclose your name, address, and e-mail address to them. However, you should note that other organisations may follow privacy practices which are different from our own privacy practices. If you would prefer not to receive this information, please leave the appropriate opt-in box at the registration page blank or, following registration, by de-selecting the appropriate opt-in box using the E-mail Subscription feature in the My stv section of the Website.
In addition, if our business is sold to or merged with another business entity, your personal information may be disclosed to our new business partners or owners. Cookies
A “cookie” is a piece of software that attaches to the hard drive of your computer and remembers information about the configuration of your computer.
We use this information to track your movements through our Website, to find out how it is being used and to assess its usefulness. Personal information about you is not collected during the tracking process.
We use Google Analytics, a popular web analytics service provided by Google, Inc.. Google Analytics uses “cookies” to help us analyse how users use the Website.
The information generated by the cookie about your use of the Website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the Website, compiling reports on Website activity for website operators and providing other services relating to Website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google undertakes not to associate your IP address with any other data held by Google.
If you have Adobe Flash installed on your computer (most computers do) and you use our audio or video players, Google Analytics will try to store some additional data on your computer. This data is known as a Local Shared Object or Flash Cookie. This helps us to analyse the popularity of our media files. We can count the total number of times each file is played, how many people watch videos right to the end and how many people give up half way through. Adobe's website explains how to control Flash cookies on your computer.
Please also note that when you register with www.stv.tv we offer you a cookie to save your login details. This means you will not need to use your username and password to access our content when using the computer on which the cookie is stored. However, you will still need to use your username and password to access your profile. The cookie file itself does not store your personal information.
If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies. You can access them through some types of browser. Search in your cookie folders for 'stv’ to find our cookie or 'google' to find the Google Analytics cookie - you can delete them if you wish.
More information about cookies, including how to block them or delete them, can be found at AboutCookies.org.
Third Party Websites
Our Commitment to Data Security
We intend to protect the quality and integrity of your personal information. Stv has implemented technologies and security policies to protect the stored personal data of our users from unauthorised access, improper use, alteration, unlawful or accidental destruction and accidental loss. We will continue to enhance our security procedures, as new technology becomes available. stv employees and processors who have access to personal data are obliged to respect the privacy of our visitors and the confidentiality of their personal data.
Access to Information
You can ask us whether we are keeping personal data about you, and you can also request to receive a copy of that personal data. Before sending you any personal data, we will ask you to provide proof of your identity. If you are not able to provide proof of your identity, we reserve the right to refuse to send you the personal data. Write to us at: Subject Access Requests, Legal Department, stv central limited, Pacific Quay, Glasgow, G51 1PQ. Be sure to include your name and clear instructions on what you require.
If you require us to supply you with details of the personal information that we hold about you, then you must supply the request in writing together with identification (such as a copy passport, driving license, national insurance card) together with a cheque for the sum of £10.00, payable to “stv.tv Ltd”. The information will be provided within 40 days from receipt of all three items.
How to Contact Us
Please note: The laws and regulations in different countries impose different (and even conflicting) requirements on the Internet and data protection. We are located in Scotland in the UK, as are the servers that make this site available worldwide. Scots law governs all matters relating to this site. If you are located outside the UK and you contact us please note that any information you provide will be transferred to the UK and by submitting the information you authorise this transfer.
Version: March 2009